Shipping Policy

Shipping time

We will ship as soon as possible according to the order of payment, generally within 1-2 working days, excluding holidays. In some cases, it may be delayed due to the epidemic or objective logistics factors. Please wait patiently.

Delivery

Global delivery is available, free shipping worldwide

Estimated time for delivery from the warehouse: 10-15 days for ordinary logistics, 7-12 days for express logistics. (Time varies in different countries, please consult customer service for details)

Logistics

We will check the logistics channel you choose when you place an order, and the goods will be shipped through the logistics channel you specify. Logistics channels include: DHL, UPS, J&T, LEX, Best Express, Ninja Fan, Flash Express, Kerry Express, etc.

Order Change

Before the goods are shipped, you can cancel the order in the personal center and we will refund the full amount. After the goods are shipped, if you request to cancel the order, we will deduct the logistics fee from the order amount.

Logistics Inquiry

Please log in to PH LAMP Mall with the account you placed the order, and check the logistics dynamics in the order details in the personal center; or contact the mall online customer service for inquiries.

Signature Instructions

1. After confirming the order, please try to leave an address and contact number where you can sign in person so that you can receive the goods smoothly.

2. When the goods are delivered, please check whether the packaging is intact and whether the quantity and type of goods are consistent with the order content. If there are any problems, please be sure to contact us in the presence of the courier.

3. If you cannot sign in person, please entrust someone else to sign on your behalf and strictly follow the content of the second step.